Refund policy

Returns and Refund Policy

We regret to inform you that refunds and returns cannot be accommodated for products simply due to personal preferences. Rest assured, we make every endeavor to ensure that our crystals closely resemble their pictures. However, it's important to note that natural chips may occur during the carving process, which adds to their unique charm.

Should you believe that your goods have sustained excessive damage during shipping, we kindly refer you to our shipping policies for further guidance on how to proceed.